FAQ
Got questions? We got the answers. If yours isn't here, email sales@ratbastardsupplyco.com.
Shipping
How much is shipping?
U.S. orders of $50 or more ship free. Under $50, shipping is a flat $8.
International shipping is calculated at checkout by destination and weight.
How long does an order take?
Apparel and hats are made to order and ship from the U.S. within 2–5 business days. Skate hardware ships from our own stock within 2 business days. Delivery then takes:
- U.S.: 2–7 business days
- International: 4–15 business days, depending on your location. Customs can add time.
Do you ship internationally?
Yes, apparel and hats ship worldwide, and so do free sticker packs. Skateboard decks, grip tape and wheels ship to U.S. addresses only. Duties and taxes on international orders are set by the destination country and are the customer's responsibility.
Can I use a discount code and still get free shipping?
Yes. Free U.S. shipping applies when your order total after the code is $50 or more.
Will I get a tracking number?
Yes. A shipping confirmation with your tracking number goes to the email you used at checkout as soon as the package ships. You can also use Track your Order.
Ordering
What forms of payment do you accept?
All major credit and debit cards, plus Apple Pay, Google Pay, Shop Pay and PayPal.
When is my card charged?
At the time you place the order.
How do I know what size to order?
Every product page has a size chart under the description, with measurements for each size.
When did Ratbastard start?
Ratbastard Supply Co. launched in the summer of 2016. Read about our beginnings and our mission on the About Us page.
Returns
What is your return policy?
Returns are accepted within 30 days of delivery on all products, unless stated otherwise on the product page.
Is my order eligible for a return?
- The item must be unused and in the condition you received it, in its original packaging.
- Items that are damaged or missing parts for reasons not due to our error can't be returned.
- Sale items are final.
I received an incorrect or damaged item. What should I do?
Email us as soon as possible with your order number. We'll send instructions and make it right.
My order is eligible for a return. What's next?
Email us to start the return. We'll send return shipping instructions and a pre-paid label with tracking. The cost of return shipping is deducted from your refund.
How long until I receive my refund?
We'll email you once your return arrives and the refund is approved. Refunds go back to your original payment method and usually show within 1–3 business days of approval, depending on your bank. Haven't seen it after that? Email us.
Do you offer exchanges?
Not at the moment. Return the item for a refund and place a new order for the size or color you want. If something is wrong with your order, email us and we'll sort it.